Customer reviews

Your customers write a review from their account, on an item they were delivered. A new review waits for you to moderate it: you decide whether it is published on the product page or rejected. Everything happens in Reviews, under Catalog in the main menu.

See your reviews

1. Open the main menu and, under Catalog, click Reviews. The screen opens on its Overview tab.
2. Read the figures: To moderate, Published, Rejected and the Average rating. The Latest reviews are listed underneath.
3. Click the All reviews tab to see every review. To show only some of them, choose a status in the Status filter.
4. To find a specific review, click the Search tab, type a product name, a customer name or words of the review, then click Search.
5. Click Detail on a review's row to open it.

The review opens with its Rating, its text, the customer's Display name, its Images and the Product it was written for.

Publish or reject a review

1. Open the review.
2. Click the action shown on its Overview card: Moderate for a new review, Reject the review for a published one, or Publish the review for a rejected one.
3. Click Publish the review to show it on the product page, or Reject the review to keep it off.

The message Review status updated. appears.

Note — Publishing and rejecting are two sides of one switch: you can change your mind later from the same screen. The customer's words are never edited. The product's average rating counts published reviews only.

Delete a review

1. Open the review.
2. Click Delete.
3. On Delete this review?, check the review's details, then click Delete the review.

The message The review has been deleted. appears. The review disappears from the list, from its page and from the product page.

Important — The item the review was written for does not reopen for a new review: one review per item. To simply hide a review, reject it instead.