Replies

Replies gathers everything you write from your mailbox: replies, replies to all and forwards, with where each one stands. A reply goes through two separate steps: it is sent to the recipient's mail server, then its copy is filed in the Sent folder of your mailbox. You prepare a reply from the message you received, then send it from the reply itself. Open Mail, then click See replies in the Replies card of the Overview tab. The replies have three tabs: Overview, All replies and Search.

Before you start — A reply can only leave once a sending mailbox is connected and enabled. The Sending connection card of the replies' Overview tab says whether it is; until then, replies wait in the queue.

Prepare a reply

1. Open the message you want to answer, then click its Reply tab (or Reply in the footer of the Message card).
2. Click Reply.
3. On Prepare a reply, check To, add addresses in Cc if needed, and correct the Subject. Separate several addresses with commas.
4. In Message, write your answer above the quoted message.
5. Click Save the draft.

The message The draft reply has been saved. appears, with Open the reply. Nothing is sent yet: the reply leaves from the address the message was received on, once you send it.

The Reply tab of a message lists every reply and forward written from it, with its Send status, Mailbox copy and Attempts; click Open the reply to open one.

Send a reply

You can send a draft, a reply whose send failed, or a reply waiting in the queue.

1. Open the reply, then in the footer of the Reply card click Send.
2. Check the To, Cc, Subject and Sent from address.
3. Click Send.

The reply leaves now, through the connected sending mailbox, under the address shown. The reply was sent. appears, or The send failed. The reason is recorded on the reply, which can be sent again.

Important — A sent reply cannot be recalled. A second click sends nothing more: the reply is submitted once.

Note — If This reply cannot leave yet appears instead of the button, the reason follows: no mailbox of yours connected for sending, its sending server not configured yet, or a sending address that is neither your connected mailbox nor one of your aliases.

Edit a draft

Only a draft can be edited; a reply that has left stays as it was sent.

1. Open the reply, then in the footer of the Reply card click Edit.
2. Correct To, Cc, the Subject or the Text.
3. Click Save.

The draft was saved. It has not been sent. appears. The Sent from address is shown but can't be changed.

Check where your replies stand

The Overview tab shows the Sending connection and five figures: Failed sends, Failed mailbox copies, Queued now, Drafts and Sent in the last 30 days. When a figure names a problem, its card offers a shortcut such as See failed sends.

1. Click the All replies tab.
2. In View, choose All replies, Failed sends, Failed copies, Queued, Drafts, Sent or Cancelled.

Each row shows the Recipient, the Status, the Subject, the From address, the Kind (Reply, Reply to all or Forward), the Mailbox copy, the Attempts and the Date. Failures are listed first.

To find one reply, click the Search tab, enter a recipient, a subject or a sender address, choose a Send status if needed, and click Search.

Open a reply

On a row, click View. The reply opens on its Overview tab, which shows the Reply card (status, type, subject, dates), its Recipients, the Sender address your correspondent saw, the Message answered (with Open the message) and the Text sent. Three more tabs follow:

• Delivery — the Send card (status, attempts, error, provider reference, next attempt) and the Mailbox copy card (copy status, error, date). A reply can leave while its copy fails.
• Attachments — the files that left with the reply.
• History — every step of the reply.

Retry a failed send

1. Click the All replies tab and choose Failed sends in View.
2. On the reply row, click Retry.
3. Check the Last error, then click Retry the send.

The reply is back in the send queue. appears. Only the send is retried: a reply that reached its recipient is never sent twice.

Retry a failed copy in the Sent folder

When a reply left but its copy never reached your Sent folder:

1. Open the reply, then in the footer of the Reply card click Retry the copy.
2. Click Retry the copy to confirm.

The copy is back in line, waiting to be filed in your mailbox. The reply was not sent again. appears. The recipient is not contacted a second time.

Cancel a queued reply

1. Click the All replies tab and choose Queued in View.
2. On the reply row, click Cancel.
3. Click Cancel the reply.

The reply was cancelled. It will not be sent. appears. The reply stays in the list, in the Cancelled view, and its text is kept.

Important — There is no undo: to send it after all, write a new reply.

Delete a draft or a failed send

Only a draft or a reply whose send failed, which reached nobody, can be deleted. Cancel a queued reply first.

1. On the reply row of the All replies tab, click Delete (or open the reply and click Delete in the footer of the Reply card).
2. Check the reply, then click Delete.

The reply was deleted. appears and the reply leaves every list of replies. Nothing is sent and no one is notified.