Mailbox addresses

A mailbox address is your own delivery address at a partner warehouse. It carries a code that tells the warehouse dock that a parcel is yours: you give the address to your suppliers, the warehouse receives your parcels, stores them and, if you choose it, opens and photographs them. Start from Mailbox addresses, under Logistics in the main menu. You can also open an address from a warehouse you find in the partner network.

Open a mailbox address

1. Open the main menu and, under Logistics, click Mailbox addresses.
2. Click Create a mailbox address.
3. In Warehouse, choose the partner warehouse that will receive your parcels.
4. Check the Name on the address. It is filled in with your project's name: change it if your suppliers know you under another name.
5. Under Opening of your parcels, choose Never open my parcels or Open and photograph every parcel on arrival. The price per parcel shows under the second option.
6. Tick I accept the mailbox address terms.
7. Click Create the mailbox address.

The message Your mailbox address is ready. Use the address below for deliveries. appears with the full address. Click Copy the address to copy it.

Note — You can hold only one mailbox address per warehouse. Open and photograph every parcel on arrival is only accepted at a warehouse that opens parcels. Prohibited goods are refused, and the address is not a registered office.

Give your address to your suppliers

1. Open Mailbox addresses and click the All mailbox addresses tab.
2. Click View in the row of the address.
3. In the Your mailbox address box, click Copy the address.

Paste the address exactly as copied: the code on its second line tells the warehouse that the parcel is yours. The Warehouse box shows the site, the partner, its Opening hours and its Reception phone.

Change the name or the opening of your parcels

1. Open the address.
2. Click Edit settings.
3. Change the Name on the address, or choose another option under Opening of your parcels.
4. Click Save.

The message Your mailbox address settings are saved. appears. The warehouse and the code stay the same.

See the prices of the warehouse

1. Open the address and click its Services tab.
2. Read the services the warehouse offers: Reception, Opening and content photos, Storage and Extra photo, each with its Price and what is Included.

Prices exclude VAT. Charges are recorded as they happen and not yet invoiced: you follow them per parcel in Inventory.

Note — Opening and content photos applies only when the opening of your parcels is turned on for the address. Storage is free for the number of days shown, then charged per parcel per day.

See the parcels received at an address

1. Open the address and click its Parcels tab.
2. Each parcel received shows with its Status, Carrier and Sender, the date its storage is Free until and the date it was Received.
3. Click View to open the parcel.

Tip — The Overview tab of Mailbox addresses counts your addresses Opened, Active, Suspended and Closed over the period picked at the top right. On All mailbox addresses, choose Closed or All mailbox addresses in Status to see the others.

Close a mailbox address

Closing an address is final: it stops receiving parcels at once and its code is never given to anyone again.

1. Open the address and click Close the mailbox address.
2. Check the address, then click Close the mailbox address to confirm.

The message The mailbox address is closed. appears. A closed address stays in your list, read-only, with the history of its parcels.

Important — An address that still stores parcels can't be closed: they must be released first. The same applies while a dispatch not yet shipped is addressed to it. Parcels sent to the address after closing are not accepted.