Shipping labels

Shipping labels keeps the labels of your parcels: their carrier, recipient, print format and measures. A label you record is to print. The carrier label, with its tracking number and printable document, is generated afterwards from the carrier account. Start from Shipping labels, under Logistics in the main menu.

Record a shipping label

1. Open the main menu and, under Logistics, click Shipping labels.
2. Click the All labels tab, then click New label.
3. On New shipping label, in Parcel, choose the parcel to label.
4. Optionally, choose the Carrier and the Recipient.
5. In Print format, choose PDF, ZPL or PNG.
6. Under Parcel measures, optionally fill in the Weight (g), Length (cm), Width (cm) and Height (cm).
7. Click Record the label.

The message The label is recorded, to print. The carrier label is generated later from the carrier account. appears. Click Open the label to see it.

Note — The tracking number and the printable document arrive once the carrier label is generated from an activated carrier account. In the carrier directory, Available in the Labels column marks the carriers labels can be printed with.

Print or reprint a label

1. Open the label and click its Document tab. Generation status shows where the carrier label stands.
2. Once the document is available, click Download to open it and print it.
3. To print it again later, click Reprint, then click Reprint to confirm.

The message Reprint recorded. appears. Click Open the document to print it.

Note — A reprint uses the document already stored for the label: the same tracking number is kept and the carrier is not contacted. A cancelled label can't be printed again.

Edit a label before printing

1. Open Shipping labels and click the All labels tab.
2. Click Edit in the label's row.
3. Change the Carrier, the Recipient, the Linked shipment, the Print format or the Parcel measures.
4. Click Save.

The message The label is updated. appears.

Note — Only a label still to print can be edited. Once it is printed or cancelled, its carrier and recipient are frozen: record a new label instead.

Cancel, delete or restore a label

1. Open Shipping labels, click the All labels tab and find the label.
2. To cancel a label you won't use, click Cancel in its row, then click Cancel the label. The message The label is cancelled. appears and the label stays in the list as cancelled.
3. To remove a label from the lists, click Delete in its row, then click Delete. The message The label is deleted. appears.
4. To bring a cancelled label back, click Restore in its row, then click Restore. The message The label is restored. appears.

Important — Cancelling or deleting a label here does not void a label already bought from the carrier. Right after a deletion, click Restore the label to undo it.

Find a label and follow its delivery

1. Open Shipping labels and click the Search tab.
2. Enter a tracking number, a label, a recipient or a carrier, then click Search.
3. Click the label to open it, then click its Tracking tab.

The Tracking tab lists the delivery checkpoints of the labelled parcel, newest first, with their Date, Event and Step.