Hub shipments

A hub shipment groups the parcels you send to one of your mailbox addresses (BOXes) at a partner warehouse. You prepare it as a draft, add your shipping labels to it, then mark it as shipped: its tracking starts and its delivery state updates from the carrier. If you signed up for Logistics, your dashboard shows Your Logistics tools are ready: click Open Logistics. The shipments have three tabs: Overview, All shipments and Search.

Before you start — A shipment goes to one of your activated BOXes: open one first, see Mailbox addresses.

Create a shipment

1. On the Overview or All shipments tab, click Create a shipment.
2. Enter the Label and, optionally, a Reference and the Batch tracking number.
3. In BOX, choose the destination.
4. Click Create the shipment.

The message Shipment created as a draft. appears, with Open the shipment.

Add your labels to a shipment

1. Open the shipment and click Add a label.
2. In Label, choose one of your labels. Only your labels that are not canceled and not in another shipment are offered.
3. Click Add the label.

The message Label added to the shipment. appears; the parcel count and total weight are updated at once. To take a label out, click Remove from the shipment on the Parcels tab, then Remove the label: the label is kept and goes back to your labels.

Ship a shipment

1. Open the draft shipment and click Ship.
2. Click Ship to confirm.

The message Shipment shipped. appears. The ship date is set to now, and the tracking service follows the batch tracking number and updates the delivery state.

Follow your shipments

The Overview tab shows the Shipments by status and the Recent shipments. On All shipments, each shipment shows its Status, Recipient, Carrier, Tracking, Parcels and Created date; click View to open it.

The shipment opens on its Overview tab: its Delivery state, Carrier and tracking, Destination, Contents and Key dates. The other tabs are Parties (sender, recipient and destination warehouse), Parcels, Journey (the delivery checkpoints reported by the carrier), History and Notifications.

Tip — To find a shipment, click the Search tab, enter a reference, a tracking number, a recipient or a carrier, then click Search.

Notify the recipient

1. Open a shipped shipment and click Notify the recipient.
2. Check the Step to send, then click Notify the recipient.

The message Notification queued. It will be sent to the recipient shortly. appears. The e-mail leaves within a few minutes; the Notifications tab lists the ones sent. The recipient needs a valid e-mail address in your address book.

Edit a shipment

1. Open the shipment and click Edit.
2. Change the Label, Reference, Batch tracking number, Note or Destination.
3. Click Save.

The message Shipment saved. appears. The delivery status is not edited here: the tracking service updates it.

Cancel, delete or restore a shipment

• Cancel a shipment that will not go: click Cancel, then Cancel the shipment. Shipment canceled. It stays visible with its history.
• Delete it: click Delete, then Delete. The shipment has been deleted. It leaves your lists; nothing is erased and no carrier is contacted.
• Restore a canceled shipment: click Restore, then Restore (right after a deletion, click Restore this shipment). Shipment restored. A shipment that had left returns as shipped, otherwise as a draft, with its parcels and its history.