Parcels

Parcels follows the delivery of the parcels you send, whatever the carrier. You add a parcel with its tracking number and its carrier, and its status, last event and delivery date then update automatically from the carrier. Start from Parcels, under Logistics in the main menu. The Carrier directory, in the same menu, lists every carrier you can pick.

Add a parcel to track

1. Open the main menu and, under Logistics, click Parcels.
2. On the Overview tab, click Track a parcel.
3. On Add a parcel, enter the Tracking number and choose the Carrier.
4. Optionally, choose the Recipient from your address book and the Shipment the parcel belongs to.
5. Click Add parcel.

The parcel's page opens. Its delivery is now tracked and updated automatically.

Note — The status comes from the carrier through the tracking service, so a new parcel keeps its first status until the carrier reports a step. Save your recipients once in the address book to pick them here.

Follow your parcels

1. Open Parcels. The Overview tab counts the Parcels added, In transit, Delivered and Blocked or issue over the period picked at the top right (today by default).
2. Below, Latest parcels lists your 10 latest parcels with their Status, Carrier, Recipient, Last event and Delivery date.
3. Click the All parcels tab to see every parcel, newest first.
4. Click a parcel to open its page.

When a parcel is held up, its status shows the reason, such as Incorrect address, Recipient absent, Refused by the recipient or Customs need information.

Tip — To find one parcel, click the Search tab, enter a reference, a tracking number or a recipient, then click Search.

Follow the journey of a parcel

1. Open the parcel. On the Overview tab, the Tracking and delivery box shows the Current status, the Last update, the Last known location and the Delivery date, with the Latest steps next to it.
2. Click View tracking, or the Journey tab, to see every step the carrier reported.
3. If no step shows yet, click Request a tracking update, add a Comment (optional), then click Request update.

The message Tracking update requested. appears. The new steps show once the carrier responds, and your comment is kept as a step in the parcel history.

Edit a parcel

1. Open the parcel and, in the Identification box, click Edit the parcel.
2. On Edit parcel, correct the Tracking number, the Carrier, the Recipient, the Shipment, the Contents or the Weight.
3. Click Save changes.

The message Your changes have been saved. appears.

Note — The status, last location and delivery dates come from the carrier and can't be edited. If you change the tracking number or the carrier, tracking starts again for the new number.

Pause or resume the tracking of a parcel

Pause the tracking of a parcel you no longer need to follow. The information already collected stays available.

1. Open the parcel and, in the Tracking and delivery box, click Pause tracking.
2. Click Pause tracking again to confirm.

The message Tracking paused. appears. To start again, click Resume tracking, then Resume tracking again: the message Tracking resumed. appears.

Delete a parcel

1. Open the parcel and, in the Tracking and delivery box, click Delete.
2. Click Delete the parcel.

The message The parcel has been deleted. appears. The parcel leaves your lists, while its information and tracking history are kept. No request is sent to the carrier.

See your tracking consumption

Each parcel you add uses one tracking, whatever happens to it afterwards. The Consumption tab shows how many trackings you used.

1. Open Parcels and click the Consumption tab. The figures cover the Last 30 days by default.
2. To look at another period, pick it at the top right of the Consumption card, then click Apply.
3. Read the Trackings consumed, with the average per day, and the number of Carriers and Destination countries.
4. Below, the By carrier and By destination cards rank where your Trackings went, with the Total.

Note — A tracking stays consumed even if the parcel is deleted afterwards.

Buy trackings

Trackings are prepaid: each parcel you add uses one tracking of your balance. Your account receives 100 free trackings once, and a pack adds its trackings to your balance as soon as its payment is booked; they are kept until they are used.

1. Open Parcels and click the Consumption tab. Under Prepaid trackings, the card shows how many trackings are left out of those granted.
2. Click Buy trackings.
3. Choose a pack. Each one shows its number of trackings and its price, paid once.
4. Click Order.

The message Your order … is ready. Pay it to add its trackings to your balance. appears: click Pay to pay it from billing. Orders not paid yet are listed under Orders awaiting payment.

Note — Only a workspace administrator can order trackings, and your company name and address must be complete first (Complete my company details). When your balance is used up, Add parcel opens Buy trackings with the message Your tracking balance is used up. Buy a pack to register more parcels.

Find a carrier in the carrier directory

The carrier directory lists every carrier you can pick when you add a parcel, with its code, country and contact. It is kept up to date for you.

1. Open the main menu and, under Logistics, click Carrier directory. The Overview tab counts your Parcels shipped, the Carriers used, the parcels Delivered and the Incidents over the period picked at the top right, then shows your Most used carriers.
2. Click the All carriers tab. The carriers you ship with come first.
3. To find a carrier, click the Search tab, enter a name, a code or a country, then click Search.

In the Labels column, Available means shipping labels can be printed with this carrier. The Parcels column counts your own parcels in progress with each carrier.

Note — The carriers, delivery methods and zones your shop offers its customers are set up in Shipments, not in this directory.