Account and access

Short answers to the questions you ask most often about getting in and out of your workspace. For the full steps, open the article linked at the bottom of this page.

How do I sign in to my workspace?

Go to your workspace's web address in your browser. On the Log in screen, enter your Email address and Password, then click Next. There is nothing to install.

I forgot my password. Can I get back in on my own?

Yes. On the Log in screen, click Forgotten password?, enter your email address and type the code you receive by email. You then choose a new password and sign in with it.

Note — If the email does not arrive, check your spam folder and make sure you entered the address of your account.

Can I stay signed in on my computer?

Yes. Tick Stay connected when you sign in. Only do it on your own device: on a shared or public computer, leave it unticked and sign out when you are done.

How do I sign out?

Click your account button (the round button with your initial) in the top-right corner, then click Log out. You are back on the Log in screen.

Who can see my workspace?

Your workspace is reserved for your shop. It shows only your shop's data — your catalog, your orders, your customers — and it only opens after signing in with an account's email address and password.