Sign in to your workspace

Your workspace is where you manage your shop: its identity, its catalog, its orders and its marketing. You open it in a web browser and sign in with your email address and password, with nothing to install. If you have forgotten your password, you can choose a new one from the sign-in screen.

Before you start — You need the web address of your workspace and the email address and password of your account.

Sign in

1. In your browser, go to your workspace's web address. The Log in screen opens.
2. In Email address, enter the email address of your account.
3. In Password, enter your password.
4. To stay signed in on this device, tick Stay connected.
5. Click Next.

Your workspace opens on its Dashboard.

Tip — Only tick Stay connected on your own device. On a shared or public computer, leave it unticked and sign out when you are done.

Reset your password if you forgot it

You can choose a new password yourself from the sign-in screen.

1. On the Log in screen, click Forgotten password?.
2. On Reset the password, enter your Email Address and click Continue.
3. Open the email you receive and copy the code it contains.
4. Back on Reset the password, enter the code in Code received.
5. Enter your New password, then enter it again in Confirm the password.
6. Click Continue.

The message Your password has been successfully reset. You can now log in. appears. Click Back to Login and sign in with your new password.

Note — The password must contain at least 8 characters, with one uppercase letter, one lowercase letter, one number and one symbol.

Note — If the email does not arrive, check your spam folder and make sure you entered the address of your account.

Sign out

1. In the top-right corner of your workspace, click your account button (the round button with your initial).
2. In the menu that opens, click Log out.

You are signed out and back on the Log in screen.