Mail

Mail gathers in one inbox the messages that arrive on every one of your addresses. You see what needs your attention, read each message and its attachments, organise your mail in folders, and find the people, companies and robots who write to you in your contacts. Start from Mail, under Dashboard in the main menu. Its tabs are Overview, Inbox, Search, Sorting rules, Folders, Directory alerts, Inbox alerts, Contacts and Sites.

See what needs your attention

1. Open the main menu and, under Dashboard, click Mail. The Overview tab opens.
2. Needs your attention counts your messages Unread, To process, Important and Archived. Click a figure to open the matching messages, or click Open the inbox.
3. Latest messages shows the three messages that arrived last.
4. Organize your inbox shows your Folders.
5. The Replies card opens your replies with See replies (see Replies), and the Inbox alerts card your alerts with Manage alerts (see Inbox and directory alerts).

Read your inbox

1. Open Mail and click the Inbox tab. Your messages show newest first, with their Status, the Address they arrived on, their Folder, their Indicators, their Sorting and the date they were Received.
2. To narrow the list, choose a State (Inbox, Unread, To process, Important, Unwanted, Archived or All messages), an Address or a Folder (No folder shows the messages not filed yet).
3. Click Open in the row of a message.

In Indicators, an icon shows that a message Has attachments, is Important, or was Marked as spam by the mail provider.

Note — The Address column always shows the address you handed out, never the mailbox behind it.

Search your messages

1. Open Mail and click the Search tab.
2. Type a word in Search by sender, subject or content.
3. To limit the period, fill in From and To.
4. Click Search, then Open in the row of a message.

If nothing matches, try another word or a wider period.

Open a message and its attachments

1. Open the message from the inbox or the search.
2. The Overview tab shows the Message box (Subject, Sender name, Sender address, Received on, Status, Sorting, Read, Important), the Content, the Filing box (Folder, Received on address, Archived on) and whether it Has attachments.
3. To get a file, click View the attachments (or the Attachments tab), then Download in the row of the file.

Opening a message marks it as read. A file marked Not available yet can be downloaded a little later.

Act on a message

Open the message. In the footer of the Message card:

• Read or unread, then Mark as read or Mark as unread;
• Important or not, then Mark as important or Remove the important mark; the mark only helps you find the message;
• Archive takes it out of the inbox, then Archive: The message is archived. An archived message stays searchable; Restore puts it back in the inbox;
• Delete, then Delete: The message is deleted. Deleting is final: no page brings the message back.

In the footer of the Filing card, Move files the message in one of your folders (or No folder), and Sort sets its state (New, To process or Unwanted), then Save. A message becomes Answered when you reply to it: see Replies. The History tab lists what happened to the message.

Act on several messages at once

1. Open Mail and click the Inbox tab.
2. Tick Select this message on each message you want.
3. Click the action above the list:
   • Archive — the messages leave the inbox and stay available in the Archived view;
   • Move — choose the Destination folder, or No folder;
   • Mark as read — messages already read are skipped;
   • Mark as unwanted — the messages move to the Unwanted view; the sender is not blocked;
   • Sort — put the messages back to New, or queue them as To process;
   • Delete — the messages disappear from your inbox, your lists and your searches.
4. Check the messages listed, then click the button that repeats the action (for example Archive the messages).

A message such as 3 message(s) archived. appears. Only the messages received on your own addresses are changed.

Tip — To file your mail automatically as it arrives, write sorting rules.

Organise your folders

Folders classify your mail. One folder can be the default folder: the mail that no sorting rule matches lands there.

1. Open Mail and click the Folders tab. The Overview shows the Folders in service, the Default folder, the folders Out of service and your Filed mail.
2. Click the All folders tab, then Add a folder.
3. Enter the Folder name, choose its Place (First level or under another folder) and, if you wish, a Colour (six hexadecimal digits, for example #3b82f6).
4. Tick Use as the default folder if the mail no rule matches should land in it.
5. Click Add the folder.

The message Folder added: appears with the name of the folder.

On All folders, each folder shows its Status, its Kind (Default, Reserved or Custom), its number of Messages and its Position. From the row:

• Move up and Move down change the order of the folders;
• Edit changes the name, the place or the colour; a folder moves with all its subfolders and its mail;
• Make default makes it the default folder, then confirm with Make default;
• Delete removes the folder and every folder under it, then confirm with Delete.

Important — Messages are never deleted with a folder: they move to the default folder with their read and flag state unchanged. The sorting rules that file mail into the deleted folders are removed too. A folder that holds a reserved folder, or the default folder, cannot be deleted: choose another default folder first.

Tip — To find a folder, click the Search tab of Folders, type part of its name, then click Search.

Look up your contacts

1. Open Mail and click the Contacts tab. The Overview shows My aliases with their correspondents, the number of Correspondents by kind (People, Companies, Robots) and their Trust level.
2. Click the All contacts tab. Each contact shows its Name, Trust level, Type, Company, Primary address, Site and Last message.
3. To narrow the list, choose a Type (Person, Company, Robot) or a Trust level (Trusted, Neutral, To watch, Unwanted).
4. To find one contact, click the Search tab, type a name, a company, an e-mail address or a site, then click Search.
5. The By alias tab lists your aliases with the Contacts who write to them and the Senders to file.

To add, edit, merge or remove a contact, see Contacts. The sites where you gave your addresses are described in Sites.