Start here
This help center is for merchants who run their online shop from the Ultineo E-commerce workspace, and for the developers who connect their own tools to it. This page tells you which section answers your question, where the two other Ultineo help centers and the API reference are, and how to write to us without an account.
Find the section that answers your question
Each section covers one part of your workspace. Open its first article, then follow the related articles shown at the bottom of each page.
| Section | What it answers | Start with |
|---|---|---|
| Getting started | How to sign in, find your way around your workspace, set up your shop's identity and add a first product. | Sign in to your workspace |
| Statistics & audience | How your shop is doing: your sales, your visitors and what happens in your shop right now. | Statistics |
| Orders | How to follow your customers, their carts, their orders and returns, their payments and refunds, your shipments and the support requests. | Customers |
| Catalog | How to manage your products and their variants, your categories, characteristics, brands and warranties, the customer reviews and your stock. | Products and variants |
| Marketing | How to promote your shop: callouts, vouchers, product feeds, press articles, newsletter, membership and Google Ads. | Callouts and top banner |
| Store builder | How to build your storefront: its identity, theme, pages, sections and menus, its help center, going live and the integrations. | Shop identity |
| Shop AI | How to create and refine a store with AI, and translate your product names and help articles. | Shop AI |
| AI applications | How to run an AI application, build your own applications and workflows, and follow your runs, your plan and your API keys. | AI applications |
| Logistics | How to prepare hub shipments and shipping labels, follow parcels and parcel returns, keep your address book and use partner warehouses. | Hub shipments |
| How to read and sort the messages that arrive on your addresses, reply to them and manage your contacts and sites. | ||
| Account & usage | How to read your invoices and your usage, and how to follow your emails, SMS and checks. | Billing |
| E-commerce API | For developers: how to import and read back your catalog, your sales history and your vouchers, and follow parcels, from your own tools. | API overview |
| AI applications API | For developers: how to run AI applications and read their answers from your own software. | Your first AI API call |
| FAQ | Short answers to the most frequent questions, and how to contact Ultineo. | Account and access |
Open another Ultineo help center
Ultineo has one help center for each of its products. This one covers Ultineo E-commerce. The two others are:
- SaaS help center — for Ultineo SaaS: prepare, build and run your application project.
- Reasoning help center — for Ultineo Reasoning: applications, models, reasonings and workflows.
Find the API reference
The reference of the E-commerce API is the E-commerce API section of this help center. Start with the API overview, which gives the rules every call shares and lists the reference articles, then make your first API call.
Write to us without an account
You do not need to sign in to write to Ultineo.
- Open the Contact page of the Ultineo website.
- Under Your request is about, choose E-commerce.
- Enter Your name, your Email address and your Message.
- Click Send message.
Our team reads the messages sent through this form and replies by email. To write to us from your workspace instead, see Contact Ultineo.